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At Your Service

At Your Service

Service in Action

Every AccuTemp product is backed by our unique Lifetime Service and Support Guarantee. We have a team of knowledgeable service technicians available to answer any and all questions seven days a week from 7 a.m. to 7 p.m., 363 days a year. In fact, 90% of equipment issues can be resolved with a phone call. But what makes it truly unique is that AccuTemp’s Service and Support is for the lifetime of the product. And with proven durability of our products, that can be quite a long time.

Take a moment to watch the service video and hear directly from our team of technicians. You’ll see that they really know our products and what it takes to keep them operating at peak performance.

Reach us in a variety of ways

Whether you have an immediate service need, a specific question, or want to pick up some cooking tips, reach out in the best way for you.

Email Questions

You can also email us any type of question about your equipment. We will get back to you quickly, usually in the same day.
service@accutemp.net

Service Line Call 800-480-0415

To speak to a technician for any kind of service question, simply call our service line. We’re here from 7 a.m. to 7 p.m., 7 days a week.

One Click Service Request

You can also simply fill out the form below and we’ll take care of the rest.

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Service Team

Andy Sojak

Andy Sojak

TECHNICAL SERVICE MANAGER

As the Technical Service Manager and field engineer, Andy is responsible for all aspects of technical service. He is a former United States Marine with a background in numerous technical fields. Before AccuTemp, he served as the Service Manager for Intek Manufacturing and the Operations Manager for American Cook Systems. At Intek Manufacturing he played a key role in developing their service-training program, and was extensively involved in new product development. At American Cooks Systems, he was responsible for developing their service department and manufacturing process. Andy’s experiences in the ever changing commercial cooking industry brings a valuable resource to the service team and AccuTemp as a whole.

Daniel Cox

Daniel Cox

TECHNICAL SERVICE SUPERVISOR

Daniel graduated from the University of Kent located in Canterbury, United Kingdom, with a Bachelor of Arts in English Literature and Creative Writing. He moved to America from England in 2015 and lives with his wife in Fort Wayne. Daniel has been working in customer service since 2013. His hobbies include playing guitar, hunting, hiking and martial arts.

Joe Aguirre

Joe Aguirre

Technical Service Representative III

Joe has been involved with the hospitality segment and customer service for over 17 years. Joe was in the Navy from 1989-1994 as a Culinary Specialist serving the fleet, as well as on base. He also has been a part of the restaurant business, helping to open and run five different restaurants and as a partner in an Italian eatery. Along with his restaurant experience, Joe provided technical support to government agencies and dispatched technicians as a customer care specialist. Joe speaks fluent Spanish and can read and write Italian and French, but speaks both very slowly. From an educational standpoint, Joe has an Associates of Arts in Hospitality Management from Joliet, Illinois. Joe is happy to answer any and all technical service questions that may arise.

Mike Zumbraegel

Mike Zumbraegel

Parts Specialist III

Mike joined AccuTemp Products in 2019 as our Customer Care Specialist. He is responsible for answering all customer questions/concerns regarding their company’s products, policies, and services. Mike is extremely proficient in relevant computer applications and is very proud to be a part of the AccuTemp Production Team. Mike is great at multitasking and has great interpersonal communication skills when communicating with his clients. Before working at AccuTemp, Mike was part of the United States Air Force / Indiana Air National Guard from 1989 to 1999 as a 7 Level Air Traffic Controller at Grissom AFB, Peru, IN. part of the Indiana 235th ATC Flight. He has done military tours in Honduras Central America, Panama Central America and Columbia South America. He has also travelled thru Europe, New Zealand and Australia. He became a Construction Equipment Parts Technician / Manager in 1997 and has over 20 years in the construction equipment parts industry.  If you have any questions, feel free to call Mike for any questions regarding all your AccuTemp product parts!

JEFF JAMES

JEFF JAMES

Technical Service Representative II

Jeff started at AccuTemp with a healthy mix of Customer Service and Technical experience. He was one of the first to attend Ivy Tech/Pittsburgh Institute of Aeronautics for aviation maintenance and spent the last three years as a CNC machinist. Prior to that he worked in customer service for Fort Wayne Community Schools. Outside of work Jeff loves to travel, he has been to 40/50 states and hopes to see the remaining states in the coming years.

Ajay Cousineau

Ajay Cousineau

Technical Service Representative I

AJay has 10+ years’ experience in a variety of technical positions and customer service. He is an expert problem solver, happy to provide the support you need.

His technical background includes electrical trades, energy technology and industrial maintenance, appliance repair, and small electronics repair. He also has a healthy background in automotive repair and performance modification. His hobbies include camping with his family, Off roading, biking, and kayaking.

Jeremy Luther

Jeremy Luther

Warranty Coordinator

Jeremy graduated from Ivy Tech with a degree in Computer Science / Networking.  He has been in or around the Fort Wayne area much of his life. 

 Jeremy hobbies include golfing, fishing, going to sporting events, being at the range and enjoying time at the lake with family and friends

AccuTemp product may be covered by one or more US Patents. See www.accutempip.net

AccuTemp Products, Inc. © 2022

Industry’s ONLY Lifetime Service & Support Guarantee

 

Industry’s ONLY Lifetime Service & Support Guarantee

 

 

AccuTemp Products, Inc. © 2019